Who uses IWMS?

IWMS across industries

IWMS is used across all industries in profit and non-profit organizations including financial services, local and central government, education, healthcare, retail, production, chemical and pharmaceutical industries. Due to their complexities, multinational organizations that are represented in multiple countries tend to use IWMS as a key strategic tool to manage and align real estate portfolios and facility management processes.

USER PERSONAS

Who are the end users?

Planners, coordinators, and managers responsible for various business processes

These users are responsible for areas like portfolio management, lease and contract management, space management, facility services, maintenance management and energy management.

These users require full and extensive access to the IWMS.

The connection between the back-office organization and the employees in the core business

Functionality includes: answering frequently asked questions and handling room reservations and service request like catering, cleaning, or traveling.

These users require specific functionality for call-logging and helpdesk support.

The field engineer who is responsible for the execution of work and job tickets

This can either be in-house or outsourced to a professional service provider. These solutions need to work within online and offline modes as work is frequently executed in non-internet connected areas.

Field engineers need specific functionality to execute their work quickly and efficiently.

Employee in the core business

By utilizing browser-based solutions that are in most cases embedded in the corporate company portal to make accessibility as easy as possible, they can request services or book a meeting room on-the-go.

IWMS supports these users with self-service solutions that allow employees to order or book any service.

Managers and directors

This persona is typically not interested in detailed IWMS functionality but needs easy access to output and needs dynamic alerts and notifications such as an email whenever a process threatens to escalate.

These users need access to output like management dashboards, trend analyses, occupancy reports, SLA, and more.

Application manager

This persona makes sure that the IWMS stays in shape and aligned with changing requirements and needs easy-to-learn and easy-to-use use tools within the IWMS.

These users need full access to the configuration, authorization and system management functions of the IWMS.

S

econdary to the size of an organization and the volume of its real estate, the complexity and value of facility management processes also determines the need for using IWMS. Best-practices show that medium sized organizations can already benefit from IWMS. This is also impacted by whether real estate is owned or leased and if facility management processes are outsourced or executed with inhouse staff. These parameters determine functional priorities - for example owners of real estate need portfolio management, planned preventative maintenance and commercial lease processes supported by IWMS.

DID YOU KNOW?

Why should all users work in one IWMS platform?

See the answer →
Unifying all stakeholders in one platform supports full end-to-end chain integration and enables full monitoring and control because all data is stored in a single-source-of-truth

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