Explore a successful IWMS case at UniCredit

Learn how UniCredit implemented a new FM supplier strategy and how Planon software enabled a smooth transition and put UniCredit back in control of their processes to improve transparency, efficiency, and services quality


Who is UniCredit?

UniCredit is a major international financial institution with an international presence in approximately 50 markets, with about 160,000 employees and 9,500 branches. UniCredit benefits from a strong European identity and a broad customer base. 

Facility and Property Management at UniCredit

UniCredit’s Facility Management and Property Department is responsible for more than 850 real estate properties all over Germany. These buildings represent 11.8 million square feet of space which approximate 65% is owned.

Properties from UniCredit

The great diversity in property types, sizes, age, and conditions creates enormous challenges for how the facility management team is organized and operated.

A new organization and strategy

Thomas Papperger, Head of Construction, FM & Property Administration at UniCredit Global Business Services says, “We analyzed our own FM organization and defined five criteria to determine our sourcing policy and new organization. The new strategy had to be based on a thorough IWMS solutions, having one single source of truth, and a consistent process to monitor SLA’s, costs, quality, and efficiency.”

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